RaceUp Responsible Gaming

At RaceUp Casino, we believe that gambling should always remain an enjoyable form of entertainment and never become a source of financial or emotional harm. We are committed to promoting responsible gaming practices across all our products, and we have designed a range of tools and resources to help you stay in control of your play. This page explains the measures we take, the tools we provide, and the support services available to anyone who may need assistance.

Our Commitment to Responsible Gaming

We operate RaceUp under a license granted by the Tobique Gaming Commission, and we take our regulatory obligations seriously. As part of our license, we are required to implement responsible gaming measures that protect our players from the risks associated with excessive or problematic gambling. We continuously review our policies to ensure that we meet and exceed industry standards for player protection.

We understand that for the vast majority of our players, visiting RaceUp Casino is simply a way to relax and enjoy our slots, live casino, and crash games. However, we also recognize that gambling can become harmful for a small percentage of people, and we want every player at RaceUp to have access to the information and tools needed to recognize warning signs early.

Recognizing the Signs of Problem Gambling

We encourage you to regularly assess your own gambling habits. Some common warning signs that your gaming activity may be becoming a problem include:

Spending more money or time gambling than you originally intended
Chasing losses by depositing additional funds to "win back" money
Neglecting work, relationships, or personal responsibilities due to gambling
Borrowing money or using funds meant for essential expenses to gamble
Feeling anxious, irritable, or guilty about your gambling activity
Lying to friends or family about the amount of time or money spent gambling

If you recognize any of these behaviors in yourself or in someone close to you, we strongly recommend using the self-assessment tools and support services listed below.

Self-Assessment Questionnaires

We recommend that all our players periodically complete independent self-assessment questionnaires, such as those provided by GamCare or BeGambleAware. These short quizzes can help you evaluate whether your gambling habits are still within a healthy range or whether you might benefit from additional support.

Tools We Provide to Help You Stay in Control

We at RaceUp offer a dedicated set of account management tools designed to give you full control over your gambling activity. You can access these settings at any time through your account dashboard, and our support team is available to guide you through the process if needed.

Deposit Limits

We allow you to set daily, weekly, or monthly deposit limits on your account. Once you reach your chosen limit, we will automatically prevent further deposits until the period resets. If you wish to increase a limit, we require a cooling-off period before the change takes effect, while decreasing a limit is applied immediately.

Loss Limits and Wager Limits

In addition to deposit limits, we let you define maximum loss limits and wagering limits over a set period. These tools help you manage your budget more precisely and avoid spending beyond what you can comfortably afford.

Session Time Reminders

We provide session time reminders that notify you periodically about how long you have been playing. This feature is particularly useful for players who want to keep track of their time spent on our slots, live casino tables, or crash games like Aviator and Chicken Road.

Temporary Self-Exclusion (Time-Out)

If you feel you need a short break, we offer a time-out feature that temporarily suspends your account for a period of your choosing, ranging from 24 hours to several weeks. During this time, you will not be able to log in or receive marketing communications from us.

Self-Exclusion

For players who require a longer-term solution, we offer a self-exclusion option that can last from six months up to several years, or even permanently. Once self-exclusion is activated, we will close your account, block access to RaceUp Casino, and remove you from our marketing lists. We will not permit you to open a new account during this period, even if you register under a different name.

To request self-exclusion, please contact our support team via LiveChat, email, or Telegram, and our 24/7 live chat agents will confirm and process your request promptly.

Protecting Minors

We strictly prohibit anyone under the age of 18 (or the legal gambling age in their jurisdiction, whichever is higher) from registering an account or playing at RaceUp. We require identity verification documents during our onboarding process to confirm that every player meets the minimum age requirement. If we discover that an underage individual has accessed our services, we will immediately close the account and void any winnings.

We also recommend that parents and guardians install parental control software on devices that may be used by minors. Tools such as NetNanny and CYBERsitter can help prevent access to gambling websites, including RaceUp.

Support Organizations

We work closely with and recommend several independent organizations that specialize in supporting individuals affected by problem gambling:

GamCare – free advice, support, and counseling for anyone affected by gambling harm
BeGambleAware – information, advice, and free confidential support
Gamblers Anonymous – peer support groups for individuals recovering from gambling addiction
GambleAware – resources and helplines available across multiple regions

We encourage anyone who feels they may have a gambling problem to reach out to these organizations directly, as they offer specialized, confidential assistance beyond what we can provide as an operator.

Our Responsible Marketing Practices

We design our promotions, including our RaceUp Casino welcome bonus and loyalty program, with responsible marketing principles in mind. We do not direct marketing communications toward self-excluded players, and we always include terms and conditions that clearly explain wagering requirements, minimum deposits, and validity periods for any bonus offer.

Getting Help and Contacting Us

If you have concerns about your gambling habits or wish to activate any of the responsible gaming tools described above, we invite you to contact our support team at support@RaceUp Casino.com, through LiveChat, or via Telegram. Our team is available 24/7 in English, German, Italian, Russian, and Hindi, and we are always ready to assist you with limit settings, time-outs, or self-exclusion requests. You can manage these settings directly from your RaceUp Casino login dashboard at any time.

We want every visit to RaceUp to remain a positive experience, and we are here to support you in maintaining a healthy and balanced relationship with gambling.

Content updated: November 11, 2026